Shipping policy

Thank you for shopping with Zonex Marts. We are committed to delivering your order as quickly and safely as possible.

Order Processing

  • Orders are processed within 1–3 business days after payment is confirmed.
  • Orders are not processed or shipped on weekends or public holidays.
  • During sales, holidays, or periods of high demand, processing times may be slightly longer.

Shipping Time

Estimated delivery times are:

  • United States: 5–12 business days
  • Canada: 7–15 business days
  • United Kingdom: 5–12 business days
  • Australia: 7–15 business days
  • Europe: 7–15 business days
  • Other International Locations: 10–20 business days

Please note that delivery times are estimates and may vary due to customs clearance, weather conditions, or carrier delays.

Shipping Costs

Shipping charges are calculated at checkout based on your delivery location and selected shipping method.

We may also offer Free Shipping on selected products or promotional campaigns.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number and tracking link.

Please allow 24–48 hours for tracking information to become available.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the product price or shipping cost.

Incorrect Shipping Address

Please ensure your shipping address is accurate before placing your order.

We are not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error, contact us immediately. We will do our best to update the address before your order is shipped.

Lost or Delayed Packages

If your package is significantly delayed or appears to be lost in transit, please contact us. We will work with the shipping carrier to help resolve the issue.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery and include:

  • Your order number
  • Photos of the damaged item
  • Photos of the packaging

We will review your claim and provide an appropriate solution.

Contact Us

If you have any questions regarding shipping, please contact our customer support team.

Email: support@zonexmarts.store

Thank you for choosing Zonex Marts. We appreciate your trust and look forward to serving you.